FAQs

1. General Questions

What is the status of my order?

Once your order is placed, we will send you a confirmation email with tracking details. After the order has been shipped, you will receive another email containing the estimated delivery date and a link to track your shipment (if applicable). You can also check your order status in the "Track Order" section on our website's homepage.

Can I change my order?

You can modify orders that have not been processed for shipping yet. Once your order status changes to "Preparing for Shipping," "Shipping," or "Delivered," we can no longer make edits. To request a change, please contact our support team via email.

Where do you ship?

We currently deliver to the United States, Canada, and Australia.

 

2. Payment

What payment methods do you accept?

We accept debit and credit cards, including Visa, MasterCard, American Express, and PayPal. You can select your preferred payment method at the checkout.

Which currency will I be charged in?

All transactions are processed in USD. If your card is in another currency, your bank will apply the corresponding conversion rate.

 

3. Shipping

How long does it take to ship my order?

After placing your order, it typically takes 24–48 hours to process for delivery. The standard shipping times for our delivery destinations are as follows:

  • United States: 7–14 business days
  • Canada: 7–14 business days
  • Australia: 7–14 business days

What if I'm not home during delivery?

If you're unavailable, a second delivery attempt will be made the following business day, or the delivery partner may contact you to reschedule. In some cases, you may need to collect your package from your local post office if delivery isn’t possible.

 

4. Returns

Do you accept returns?

Yes, we accept returns under the following conditions:

  • The item was purchased from our online store.
  • The item has not been used.
  • The return or exchange request is made within 30 days of delivery.
  • The return is completed within 14 days of the request.

We DO NOT accept returns for:

  • Items that cannot be returned due to their nature (e.g., items with expired use-by dates or perishable goods).
  • Items unsealed after delivery for health or hygiene reasons.
  • Items that have been inseparably mixed with other goods after delivery.

To initiate a return, please contact our support team via email.

Can I exchange an item?

We accept exchanges, provided they meet the same conditions outlined in the Returns section. Please specify that you would like an exchange when contacting support.

Are returns free?

Yes, returns are free. Please refer to the delivery documentation included in your package for instructions or contact us via email for assistance.

How long does it take to process a return?

Returns are confirmed within 14 days of receipt at our warehouse. Once accepted, reimbursement, credit, or exchanges will be processed within 14 days.

 

5. Other Questions

Do you have physical stores? We currently operate exclusively online and do not have physical retail locations.

Is there a warranty?

Yes, we guarantee that all products sold through our online store are free of defects. If you receive a defective item, you may request a return or exchange under the conditions detailed in the Returns section. Please contact us via email to begin the process.